Privacy Policy

1. Information We Collect

We collect information in two ways:

Information you provide directly

When you fill out a contact form, request an estimate, or reach out by phone or email, we may collect your name, phone number, email address, service address, and any details you include in your message.

Information collected automatically

When you visit our website, we may automatically collect certain technical information including your IP address, browser type, device type, pages visited, time spent on pages, and referring URLs. This information is collected through analytics tools and cookies. It does not identify you personally.

2. Cookies and Tracking

Our website may use cookies - small text files stored on your device - to improve your experience and help us understand how visitors use the site. We use cookies for:

• Website analytics (understanding traffic patterns and popular pages)
• Remembering your preferences across visits
• Improving site performance and usability

You can disable cookies through your browser settings. Doing so may affect some features of the site but will not prevent you from contacting us.

3. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries and estimate requests
• Schedule appointments and follow up on jobs
• Send you information you have requested about our services
• Improve our website and the quality of our service
• Comply with legal obligations

We do not sell your personal information to third parties. We do not send unsolicited marketing emails.

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information only in the following limited situations:

• Service providers: We may use third-party tools (such as form providers or analytics platforms) that process data on our behalf. These providers are contractually required to protect your information and use it only as directed by us.
• Legal requirements: We may disclose your information if required by law, court order, or government request.
• Business transfers: If our business is acquired or merged, your information may transfer to the new owner subject to the same privacy protections.

5. Data Retention

We retain your contact information for as long as needed to provide services to you and for a reasonable period afterward in case you contact us again or for legal and business record-keeping purposes. If you would like us to delete your information, please contact us using the details at the end of this policy.

6. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request that we correct any inaccurate information
• Request that we delete your information, subject to legal requirements
• Opt out of any marketing communications

To exercise any of these rights, contact us by email or phone using the information below. We will respond within a reasonable timeframe.

7. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we take it seriously and update our practices regularly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any external site you visit.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with a revised effective date. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out:

Elite Makakilo Insulation

92-679 Wainohia Pl

Makakilo, HI 96707

(808) 481-0860

hi@makakiloinsulation.com